RMA Process Workflow

Type of Proxim Customer

  1. Distributor

    Requesting an RMA for failures within 30 days from the point of sale?
    Please Contact Proxim's Order Management Team for assistance.

    Requesting an RMA for faulures past 30 days from point of sale?
    Please contact the Proxim Support Team via web or phone for assistance, if calling in on a customer's behalf.

  2. VAR

    Requesting an RMA for failures with in 30 days from point of sale?
    Please contact your Distributor or place of purchase for a new replacement.

    Requesting an RMA for Failures past 30 days from point of sale?
    Please contact the Proxim Support Team via web or phone for assistance.

  3. End User

    Requesting an RMA for failures with in 30 days from point of sale?
    Please contact your Distributor/ VAR or place of purchase for a new replacement.

    Requesting an RMA for failures past 30 days from point of sale?
    Please contact the Proxim support Team via web or phone for assistance.

Work Flow

Note: For some Distributor partners, who want to provide value-add services to VARs and end-users by processing in-warranty and out-of-warranty RMAs, please be specific and declare this activity when calling or creating a ticket. In the cases where out-of-warranty RMA requests are received, be aware that we are required to process payments from the ticket owner or caller. It will be the obligation of the partner to bill the VAR or end-users directly.